Questions, answered.
The twenty we actually get asked, answered the way we would answer them on the phone.
Questions
- How fast is the text-back?
- Sixty seconds. That is not a target we aim at, it is the product — a missed call goes out as a text while the person is still holding their phone.
- What happens when somebody texts STOP?
- It is honored instantly, and forever. Nothing we send can reach them again, on any campaign, from any tenant, and no setting anywhere can undo it.
- Do I need new hardware?
- No. Your number stays exactly where it is and nothing gets installed on a phone.
- Will it ever quote the wrong price?
- It cannot. It answers from your price list and has no way to produce a number that is not on it — that is how it is built, not a promise about how careful it is.
- What about emergencies?
- Urgent words escalate. A message that reads like a safety problem is put in front of a person first and answered first, rather than waiting its turn.
- Can I approve things before they go out?
- Yes. Any automatic lane can be set to check with you first, and it then waits for your reply before it does anything.
- Who owns my data?
- You do. We never sell it, and we never pool one business's customers into anything another business can see or search.
- What are the rules about texting people?
- They are followed for you. Quiet hours, opt-outs and the state-by-state rules are applied before a message is allowed out, and a message that would break one is not sent.
- Am I in a contract?
- Month to month. You can leave whenever you like and nothing holds your number or your data hostage.
- How do the reviews work?
- Happy customers are pointed at the public sites. Unhappy ones reach you privately, first — so you get the chance to fix it before anybody else reads it.
- How long does setup take?
- About five minutes to the first win. You connect Google once, and the first useful thing happens the same day.
- Can I cancel easily?
- In the app, in about a minute. No call, no form, no retention queue.
- Does it work in my industry?
- Almost certainly. The front desk answers from your own price list, your own hours and your own words — so what makes a plumber different from a dental office is your information rather than our code.
- What does it cost?
- The plan is $99.99 a month, with one location included and a 14-day free trial that asks for no card. Every figure is on the pricing page.
- I have more than one location — is that a problem?
- No. One login covers all of them, each with its own number, its own reviews and its own results.
- Who writes the replies?
- Drafts are written for you, in your voice, from what your business actually says. You keep the wheel — change one, or let it go.
- What if it breaks?
- You will usually hear from us before you notice, because the same measurements that prove the work also catch it going wrong. And there is a human on the other end.
- Is there new paperwork before I can text people?
- For email review invites, none. Full texting goes through carrier registration, which takes real days — we say so up front rather than pretending it is instant.