The guarantee, in plain words.

What happens if it is not working

1. 01

   You tell us

   A text is enough. There is no ticket to raise and no queue to sit in — the same number you already reply to.

2. 02

   We look at the record

   Every automatic action is written down as it happens, so what ran, when it ran and what it changed is already there to read. Nobody has to reconstruct it.

3. 03

   We put it right

   If something we changed made things worse, it gets reversed — that is built in and measured, not a favour. If the work did not get done, we do it.

4. 04

   You decide

   If you would rather leave, you leave. Cancelling takes about a minute and does not go through us.

No refunds is the policy; the guarantee is the promise — and canceling takes about a minute whenever you want, so you're never locked in.